Refund policy

Please email info@KatieDelahanty.com to request a return.

Please note, personalized items like autographed books and book plates, as well as print-on-demand items such as T-shirts, mugs, and tote bags are final sale and are not eligible for return. Please reach out if the item you received is damaged, however.

Items shipping from Los Angeles, like beach read beach bags and jewelry ARE eligible for return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We offer $5 flat rate shipping for returns.

Once a return is received and approved, your credit card will be refunded the original purchase amount minus original shipping fees and $5 return shipping.

To start a return, you can contact us at info@katiedelahanty.com.

Returns will need to be sent to the following address:

Make it Come True, LLC

453 Spring St. Ste400 #606 Los Angeles, CA 90013

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@katiedelahanty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like print-on-demand t-shirts, mugs, and tote bags, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), autographed books, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus any original shipping costs and minus $5 return shipping) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@katiedelahanty.com.